Privacy Policy

Who we are

Bid Retrofit Ltd (“we”, “us”, “our”) is a bid writing consultancy based in the UK. Our website is bidretrofit.co.uk.

Contact: tenders@bidretrofit.co.uk

What data we collect

Contact form

When you submit our contact form, we collect:

• Name (required)
• Company name (optional)
• Email address (required)
• Phone number (optional)
• Message (required)
• The page URL you submitted from

Analytics

We use Google Analytics 4 (via Google Tag Manager) to understand how visitors use our website. This collects:

• Pages visited
• Time spent on site
• Device and browser type
• Approximate location (country/region level)
• Referral source

Google Analytics uses cookies to distinguish unique visitors. No personally identifiable information is collected through analytics.

How we use your data

Contact form submissions:

• Sent to us via email at tenders@bidretrofit.co.uk so we can respond to your enquiry
• Used only to respond to your enquiry and discuss our services
• Not shared with any third parties for marketing purposes

Analytics data is used to understand site performance and improve our services. This data is aggregated and cannot identify you personally.

Third-party services

• Resend — delivers contact form emails to us
• Google Analytics 4 — website analytics
• Google Tag Manager — tag management
• Replit — website hosting

Cookies

You can disable cookies through your browser settings. The website will continue to function without them.

Data retention

• Contact form data: we retain enquiry emails for as long as necessary to handle your enquiry and any resulting business relationship. You can request deletion at any time.
• Analytics data: Google Analytics data is retained for 14 months.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Delete your data (“right to be forgotten”)
• Restrict how we process your data
• Object to processing of your data
• Data portability — receive your data in a standard format

To exercise any of these rights, email tenders@bidretrofit.co.uk.

Data security

Contact form submissions are transmitted securely via HTTPS and delivered via Resend's encrypted email infrastructure. We do not store form submissions in a database — they are delivered as emails only.

Children

Our website and services are not directed at children under 16. We do not knowingly collect data from children.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

Contact

If you have questions about this privacy policy or how we handle your data, email tenders@bidretrofit.co.uk.

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.